Refund & Returns Policy

Refunds and Returns Policy

Effective Date: January 17, 2025

Welcome to IsmarSuits.com! We value your satisfaction and aim to provide high-quality suits and exceptional customer service. This Refunds and Returns Policy outlines the conditions and processes for returning items and requesting refunds. Please review the policy carefully.

1. Eligibility for Returns

We accept returns on the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition, with all tags and packaging intact.
  • Items must not have been altered, tailored, or customized.
  • Returns are not accepted for final sale items, unless the product is defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support
    • Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive a Return Authorization
    • Our team will provide you with a Return Authorization (RA) number and detailed return instructions.
  3. Ship the Item
    • Pack the item securely in its original packaging and include the RA number.
    • Ship the package to the following address:Is mar suits
      Geris Mah., Dirikan Sk.
      Bodrum, 48990, Turkey
    • Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed as follows:

  • Approval:
    • If approved, the refund will be issued to your original payment method within 7-10 business days.
  • Rejection:
    • If the item does not meet our return criteria, it will be sent back to you, and no refund will be issued.

4. Exchanges

We do not offer direct exchanges. To exchange an item, return the original product per the above steps and place a new order.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us at [email protected] within 7 days of receipt.
  • We will cover the return shipping costs and send a replacement or issue a full refund.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Final sale items
  • Gift cards
  • Altered or customized suits

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item is defective or incorrect.
    • There was an error on our part.
  • We recommend using a trackable shipping method as we are not responsible for items lost during return transit.

8. Customer Support

For any questions or concerns regarding our Refunds and Returns Policy, please contact us:

  • Email: [email protected]
  • Address:
    Is mar suits
    Geris Mah., Dirikan Sk.
    Bodrum, 48990, Turkey

Thank you for choosing IsmarSuits.com. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. If you have any feedback about this policy or your experience, we’d love to hear from you.